Shipping policy

At NutriKhaas, we are committed to delivering fresh, pure, and high-quality multigrain flour directly to your doorstep as quickly and safely as possible.

Please read our Shipping Policy to understand how your orders are processed, packed, and delivered.

1. Order Processing Time

  • All orders are processed and dispatched within 24 to 48 hours (excluding Sundays and national holidays).

  • Orders placed before 3:00 PM are processed on the same business day.

  • You will receive an order confirmation message or email as soon as your order is placed.

2. Delivery Timelines & Charges

We deliver nationwide across Pakistan using reliable courier partners.

  • Estimated Delivery Time: 2 to 4 business days nationwide (major cities usually receive orders within 2–3 days, while remote areas may take up to 4–5 days).

  • Shipping Charges: Standard flat delivery charges will be calculated and displayed clearly at checkout.

3. Cash on Delivery (COD) & Payment Verification

  • Cash on Delivery (COD): Available nationwide. Please ensure you have the exact cash amount ready at the time of delivery.

  • Prepaid Orders: Orders paid via Bank Transfer or Digital Payment Gateways will be dispatched immediately after payment confirmation.

  • Verification: For certain high-value or first-time COD orders, our team may contact you via phone call or WhatsApp to confirm order details before dispatching.

4. Order Tracking

Once your package has been handed over to the courier service, you will receive a tracking number via SMS / WhatsApp / Email. You can use this tracking number on the courier partner's website to monitor your shipment status in real time.

5. Delivery Issues & Address Accuracy

  • Incorrect Address: Please ensure your full shipping address, house number, nearest landmark, and active phone number are accurately provided during checkout. NutriKhaas is not responsible for delayed or failed deliveries due to incorrect contact information.

  • Unclaimed Parcels: If the courier is unable to reach you after multiple delivery attempts, the package will be returned to our warehouse. Re-shipping the order may incur additional delivery charges.

  • Damaged During Transit: If your package arrives visibly damaged or open, please refuse to accept it from the rider and contact us immediately.

6. Contact Us

If you have any questions regarding your order shipment or tracking status, please reach out to our support team:

  • WhatsApp / Phone: [Your Support Number]

  • Email: nutrikhaas@gmail.com

  • Customer Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM