Refund policy

At NutriKhaas, we take immense pride in delivering fresh, pure, and premium-quality multigrain flours directly to your doorstep. Customer satisfaction is our top priority. Please review our policy regarding returns, refunds, and replacements below.

1. Eligibility for Returns & Replacements

Due to the perishable nature of food products, we cannot accept returns on opened or used products. However, we offer a 100% free replacement or refund under the following conditions:

  • Damaged Packaging: The outer packaging or seal arrived broken/damaged during transit.

  • Incorrect Product Delivered: You received a different variant or quantity than what you ordered.

  • Quality Issues: The product is expired or spoiled upon arrival.

Note: Claims must be reported to our customer support team within 24 to 48 hours of receiving your package.

2. How to Request a Return or Replacement

If you encounter any issues with your delivery, please follow these steps:

  1. Take Photos/Videos: Capture clear images/videos of the package, shipping label, and the damaged or incorrect item.

  2. Contact Customer Support: Reach out to us via Email at nutrikhaas@gmail.com or WhatsApp at [Your Phone Number].

  3. Provide Details: Include your Order ID, Full Name, and a brief description of the issue along with the photos/videos.

Our support team will review your request within 24 business hours and guide you through the process.

3. Refund Process

Once your claim is verified and approved:

  • Cash on Delivery (COD) Orders: Refunds will be transferred directly to your Bank Account, JazzCash, or EasyPaisa within 3 to 5 business days.

  • Prepaid Orders: Refunds will be processed back to your original payment method (Credit/Debit Card or Direct Bank Transfer) within 5 to 7 business days.

4. Cancellations

  • You can cancel your order free of charge at any time before it has been dispatched.

  • Once an order is shipped, it cannot be canceled.

5. Non-Refundable Items & Situations

Refunds or replacements will not be issued if:

  • The claim is made after 48 hours of package delivery.

  • The product was stored incorrectly after receipt.

  • The returned item has been opened, used, or altered (unless defective upon delivery).

Need Assistance?

If you have any questions or concerns regarding your order, feel free to contact us:

  • WhatsApp / Phone: [Your Phone Number]

  • Email: nutrikhaas@gmail.com

  • Hours: Monday to Saturday | 10:00 AM – 6:00 PM